When someone sends you files via DropSend, you receive an email with the download links. To download your files and save them to your computer, do the following:
- Click on the download link in the email to go to the file download page
- On the file download page, click on the file name to download the file
- Your download will start and the file will be saved to your computer
Note:depending on your browser and your settings, you will either be asked to choose where you want to save the file(s), or they will be downloaded to your Downloads folder.
Internet Explorer:
- Click on the download link in the email
- On the download page, click on the name of your received file
- You will be offered to Open, Save, Save As…, and Run the file
- Depending on the option you choose and your download preferences, the file will be opened or downloaded to your computer. By default Internet Explorer saves files to your Downloads folder.
Safari on Mac OS X:
- Click on the download link in the email
- On the download page, click on the name of your received file
- Safari will automatically save the file to the Downloads folder and will open the file when the download is finished
Chrome:
- Click on the download link in the email
- On the download page, click on the name of your received file
- Depending on your Chrome preferences, you will either be asked where to save the file or the file will be downloaded to your Downloads folder
Mozilla Firefox:
- Click on the download link in the email to go to the file download page
- On the file download page, click on the file name to download the file
- Firefox will ask you whether you want to open the file or save it to your computer
- Select what you want to do and click OK. If you've selected the Save option, Firefox will save the file to your default download folder.
If your browser supports resuming downloads, DropSend will simply resume the download exactly where it got interrupted as soon as you connect to the Internet again. But if you still feel uncomfortable and want to make sure your interrupted downloads are resumed, use DropSend Direct – our desktop client for Windows and Mac that resumes interrupted uploads and downloads, and supports drag & drop functionality.
It is probably because the file has expired. When someone sends you a file, you have up to 14 days if the sender is on a paid plan. After 7-14 days the file is permanently deleted from the server. We are sorry for the hassle, but this keeps our servers running quicker (which is better for you), as old files are cleaned up and removed.
If this has happened to you, please ask the sender to re-send the file and make sure you download it before it expires.