Welcome to the DropSend Help Blog
This is the official site for all DropSend news and support. We'll be answering common questions, solving recurring problems and generally lending a helping hand.
Group Contacts Now For All Plans
General, New features
We have had numerous requests to allow all users across all plans to be able to create contact lists. So effective immediately Dropsend now supports group contact lists for all plans. This means you can create a list of people you commonly email and now not have to enter each email address separately to send them a file anymore.
May 23rd, 2009
Sharing Your Folders with Dropsend
General, Online Storage, Business Plan, New features, Tips, FAQs
With a Dropsend Pro Plan or higher, storage folders can be shared to any external users (for example, your clients and suppliers).
The external users can access the shared folder through a special link. The shared folder can be protected with the password, have a download limit and an expiration date which can be set up by the user in the settings.
May 16th, 2009
What Constitutes a Send Within Dropsend?
General, FAQs
Each file you send counts as one send within Dropsend.
May 16th, 2009
Turning On and Off Download Notifications
General, Tips, FAQs
To turn off Dropsend download notifications, just log into your DropSend account, go to the ‘My Account’ tab, and un-check ‘Email Notifications’
May 16th, 2009
Downloading a File Over a Bad or Broken Internet Connection
General, Tips, FAQs
If you are having problems downloading a large file from Droposend you are in luck, Dropsend supports resuming a download from a broken Internet connection without starting all over, all you need to do is have a download program to have this ability - Firefox supports this feature but Internet Explorer does not.
We suggest downloading the following download manager if you are using Internet Explorer : http://www.softwareupdater.com/soft/free-download-manager/
May 16th, 2009
How to Create a New Folder
Online Storage, Tips, FAQs
How do you create a new folder within your online file storage area-In order to create a new folder within your online file storage area you will need to login to your account, go to your online file storage area and click on “New Folder” on the top row.
May 16th, 2009
Business Users can create a “DropBox”
Business Plan, New features
Business users can now create from their control panel a special “DropBox” to place on a website for their users to be able to upload files to a preselected folder in the Business Users online file storage area.
February 25th, 2009
New Adobe AIR Desktop Tool
General, Desktop Tools, New features
It’s been a while since we worked on improving our desktop tool and we have received lots of ideas and suggestions. So we have been working on a new desktop tool written in Adobe’s new AIR environment. You can try it out here:
http://www.dropsend.com/uploadtools_air.php
Our new desktop tool works on both Microsoft and Apple OS’s. This is still in beta but we are very pleased with the results so far. Please drop us an email with any suggestions or comments.
January 28th, 2009
Business users can now specify a time limit and download limit for their sent files to be downloaded
General, Business Plan, New features
Business users can now select a period of time between 1 day and 14 days for their recipient to download the file(s) they sent using DropSend. Also added in this new release is the ability for Business users to specify how many times their sent file(s) can be downloaded. This will allow Business users to better control access to their files and manage their online resources more effectively.
January 28th, 2009
Business Plan users can now password protect files they send
Business Plan, New features
We just added a new feature to allow Business Plan users to password protect individual files before they are sent providing an added level of security for all Business Plan users.
December 19th, 2008