Welcome to the DropSend Help Blog
This is the official site for all DropSend news and support. We'll be answering common questions, solving recurring problems and generally lending a helping hand.
We’ve increased the number of days to download a file
New features
We’ve just increased the number of days that you can download a sent file, from 7 to 14!
This means that when you send a file to someone, they have a full two weeks to download the file before it expires and is deleted from the DropSend server. We hope you enjoy this new added flexibility.
January 29th, 2008
10 things your IT department won’t tell you!
General
We were delighted to be featured as part of an article in the Wall Street Journal entitled ‘10 things your IT department won’t tell you‘ this week.
The article explains how to use freely-available web software, and canny techniques, to overcome many of the annoying limitations placed upon workers at companies who are anxious to protect their security.
This wasn’t our only coverage this week - we were delighted to be recommended to creatives by How Design’s blog as an alternative to FTPing or burning and couriering files to clients.
August 1st, 2007
Gmail offers 20MB, send 1000MB more with DropSend
General
Web-based email is great - you can use it to send and receive messages and attachments from wherever there’s a computer and a web connection.
But when it comes to sending large files like photographs, PDFs and video clips, the caps they put on your file sends can be restrictive.
Google recently announced that it has upped the maximum attachment size to 20Mb. It’s great news for Gmail users - and it compares well to the competition - whose attachment limits are:
Yahoo! mail - 10MB
Microsoft Hotmail - 10MB
AIM Mail - 16MB
While that’s perfect for sending single files, the odd picture or your average office documents, what happens if you want to send someone a batch of holiday photos, a video you took at a party, or some important work files? Whether you’re on the DropSend Free Plan or one of our premium accounts, you can send files of up to 1GB - that’s over a 1,000 more megabytes for you to play with!
May 30th, 2007
Tips for sending multiple files using DropSend
Tips
We’ve had a few emails recently asking if entire folders or multiple files can be sent using DropSend, so here are a few tips on getting the most out of the service when you want to send groups of images, documents or other files.
If you have an entire folder that you would like to send or store and you just drop it on to the desktop tool, for example, then DropSend will treat all the individual files within it as separate items. If you’re on the Pro or Business Plans, this won’t matter because you have unlimited sends, but on any other plan you risk maxing out your total file sends for that month.
The best way to overcome this is to zip up your files into one folder - this means that you won’t use up all your sends, and the organization of files within that folder will be retained when the recipient picks it up.
To ‘zip’ some files on a PC, simply place all the items you want to send into one folder - say on your desktop - give it a name, then right click and choose ‘Send to compressed (zip) folder’. The zipped file will appear in the same location as your original folder. Now drop the zip file into the desktop DropSend tool - or upload it via the website in the usual way.
If you’re on a Mac it’s a pretty similar process. If the individual files are not already in one folder, create a folder and place them in it. Then right click on the file and choose ‘Create archive of “xxxxx”‘. Your compressed file will appear as a .zip file on the desktop.
Happy sending!
May 29th, 2007
Changing the Color Scheme
Business Plan
If you’ve signed up for our Business Account, you can customize the colors and logo of your account. Just log in and go to the “My Account” tab at the top of the page, and scroll down to “Appearance Settings”. You need to be the account owner in order to do this (the person who signed up for the account).
In the “Colours” section, you can enter four different color areas. You need to enter a “HEX” code for the color you would like. Here are some common ones:
White: FFFFFF
Black: 000000
Grey: 999999
Red: FF0000
Yellow: FFFF00
Orange: FD5D00
Green: 007200
Purple: 821076
If you’d like a custom colour, use this free tool. Make sure to copy the code correctly as zeros and O’s make a difference.
July 4th, 2006
Can I control what users can and can’t do?
Business Plan
When using the DropSend Business Plan, you can create two types of users:
- External Users
- Internal Users
The difference between “Internal” and “External” Contacts is in what they have permission to do on the system.
Usually everyone who works at your company will be “Internal” and everyone else (clients, 3rd parties, etc) will be “External”.
Internal Contacts can:
- Add, edit and delete other Contacts
- View, upload and download to the Online Storage
- Send and receive files
External Contacts can:
- Send and receive files
May 23rd, 2006
When using the DropSend Business Plan, can the users get into each others storage?
Online Storage, Business Plan
When you’ve signed up for the DropSend Business Plan, the storage area is shared by all “internal” contacts, or people from your company. “External” contacts, usually your clients and suppliers, cannot see or use the storage.
May 23rd, 2006
Is the online storage area shared by all users?
Online Storage, Business Plan
On the DropSend Business Plan, there are two types of users: “External” and “Internal”. All “Internal” users (people from your company or group) have access to the Online Storage area. It’s a perfect place to store files that everyone in your company needs access to, no matter where they are.
“External” users (your clients and suppliers) do not have access to the Online Storage area. They can simply send and receive files.
May 23rd, 2006
How do I zip a file before sending it?
General
You can reduce the size of files quite a bit by zipping them. This will make them send much faster. Here’s how:
If you’re on a PC:
- Go to winzip.com and download the free trial
- Install Winzip
- Right-click on the file(s) or folder(s)
- Choose “Add to Zip”
- Choose a file name for the zip file
- You’re done! Now all you have to do is DropSend the file.
If you’re on a Mac (OS X):
- Control-click on the file(s) or folder(s)
- Choose “Create Archive”
- You’re done! Now all you have to do is DropSend the file.
March 22nd, 2006
Problems with Session Saver and FlashGot Firefox extensions
Known Problems
Unfortunately, the Session Saver and FlashGot Firefox extensions are incompatible with DropSend.
This has to do with the way DropSend downloads the files. We’re sorry for any inconvenience this causes.
March 21st, 2006